10% OFF 1st MONTHLY BOX: GETRIPPEDKIT2022

Shipping Policy

Domestic Shipping

Standard shipping is free within the UK using Royal Mail 2nd Class.

 

International Shipping

We currently only offer international shipping to the following locations, unless you are on a legacy subscription, for a flat rate of £9.98.

  • EU
  • USA
  • Canada

 

Please note that your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country - RIPPED KIT is not responsible for these charges if they are applied and are your responsibility as the customer.

 

Local Delivery

We do not currently offer local delivery.

 

Local Collection

We do not currently offer local collection.

 

Shipping Times

You will receive a notification email when your order has shipped.

Our Single BoxMonthly Box and Gift Boxes always ship on or by the 10th of every month via Royal Mail and your box will usually take 2 to 4 working days to arrive using our free Standard shipping.

If you are an international customer, you should receive your box in 6 to 7 working days, although it can take longer.

If your order has tracking, you can keep an eye on it using Shopify's Shop App.

NOTE: You are billed for your 1st Monthly Box when you subscribe & then on the 20th of each month for every box after that. If you place your 1st order after the 1st of the month, your 1st Monthly Box will ship on or by the 10th of the following month, however, you will not be billed twice.

***Please note that due to the on-going coronavirus situation, in some cases deliveries are taking longer than usual.***

 

Order Status

You will receive an email notification when your order has shipped. 

If your order has tracking, you can keep an eye on it using Shopify's Shop App.

If you are in the UK and have not received your order within 10 calendar days of receiving your shipping confirmation email, please email us at support@ripped-kit.co.uk or send us a message using our contact form with your name and order number and we will investigate.

 

Updating Addresses

If you change your shipping address, please update us as soon as possible - you can do this in your account or by emailing us at support@ripped-kit.co.uk or sending us a message using our contact form.

If you update your address or ask us to update your address after the 1st of the month then your order will be shipped to your previous address.

 

Refunds & Returns

If you are not 100% satisfied with your box you can return it to us for a refund within 28 days from the day you receive it, however, you must pay for the return postage, as per our Refund Policy.

If the contents of the box is unused and in its original condition, excluding damage to the box or tissue, we will refund the full order amount.

Please contact us at support@ripped-kit.co.uk or send us a message using our contact form to arrange this.

This is in accordance with the UK's Consumer Contract Regulations 2014.

 

Damages

In the event that your order arrives damaged in a way that is unacceptable to you, or is otherwise in a condition unacceptable to you, please email us as soon as possible at support@ripped-kit.co.uk or send us a message using our contact form with your name, order number and a photo of the item’s condition.

We investigate these on a case-by-case basis and will try our best to resolve the matter.

If you have any questions about our Shipping Policy, please contact us at support@ripped-kit.co.uk or send us a message using our contact form.

This policy was last updated on 2nd July 2022.